About Cruise24x7

Privacy Policy

Last Updated: January 14, 2026

1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or communicate with us via phone, email, chat, or online forms for cruise-related booking assistance.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name

• Email address

• Phone number

• Travel preferences and cruise inquiry details

• Billing or payment-related information (processed securely via third-party providers)

b. Call & Communication Data

• Inbound and outbound call recordings (for quality assurance, training, dispute resolution, and fraud prevention)

• Call metadata such as call duration, timestamps, and agent notes

• Email and chat communications

c. Technical & Usage Data

• IP address

• Browser and device type

• Pages visited and interaction data

• Referring sources

d. Cookies & Tracking Technologies

• Cookies, pixels, and similar tracking technologies

• Advertising and analytics data from third-party platforms

Information is collected when you voluntarily provide it or automatically through our systems and partners.

3. How We Use Your Information

We use collected information to:

• Provide cruise inquiry assistance and booking support

• Respond to customer requests and follow-ups

• Process reservations through cruise suppliers or authorized distributors

• Record and monitor calls for quality assurance and dispute resolution

• Improve customer experience and agent performance

• Analyse website traffic and advertising effectiveness

• Comply with legal, regulatory, and financial obligations

4. Call Recording Disclosure

By contacting us via phone, you acknowledge and consent that calls may be recorded or monitored for quality assurance, training, compliance, and fraud prevention purposes.

If you do not wish to have your call recorded, please notify the agent at the start of the call.

5. Advertising & Tracking Technologies

We use cookies, pixels, and similar technologies to measure marketing performance and deliver relevant advertising.

Third-party vendors, including Google, may use cookies to serve ads based on your visits to this website and other websites.

This may include:

• Google Ads conversion tracking

• Google Analytics

• Call tracking and attribution tools

• Remarketing and audience targeting

Opt-Out Options

You can opt out of personalized advertising by visiting:

• Google Ads Settings
  https://www.google.com/settings/ads/about

• Network Advertising Initiative
  https://optout.networkadvertising.org

6. Third-Party Disclosure

We may share your information with:

• Cruise lines and authorized cruise distributors

• Payment processors

• Call tracking and CRM providers

• Analytics and advertising partners (including Google)

All third parties are required to maintain appropriate security measures and comply with applicable privacy laws.

7. Data Security

We implement industry-standard safeguards including encryption, secure servers, access restrictions, and monitored systems. While we take reasonable steps to protect your data, no system can be guaranteed 100% secure.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Request corrections or updates

• Request deletion of your information

• Withdraw consent for certain processing activities

To exercise your rights, contact us at:
info@cruise24x7.com

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Terms & Conditions

Last Updated: January 14, 2026

1. Agreement to Terms

By using this website or contacting our call centre, you agree to these Terms & Conditions and all applicable laws.

2. Independent Cruise Booking Assistance

We operate as an independent cruise booking assistance provider. We are not owned by, affiliated with, or endorsed by any cruise line, unless explicitly stated.

All cruise trademarks, logos, and brand names are the property of their respective owners.

3. Scope of Services

We provide:

• Cruise information and itinerary guidance

• Booking assistance via phone or online inquiry

• Support with changes, cancellations, and general inquiries

Final pricing, availability, cabin assignments, and onboard services are determined solely by the cruise line.

4. Call Recording & Verification

Calls may be recorded for:

• Quality assurance

• Order verification

• Dispute and chargeback prevention

• Compliance and training

Recorded calls may be used as evidence in case of disputes or payment verification.

5. Payments & Authorizations

• All payments are processed through secure third-party payment processors

• By providing payment details, you authorize applicable charges

• Cruise line policies govern deposits, cancellations, refunds, and penalties

We are not responsible for cruise line-imposed fees or policy changes.

6. Cancellations, Refunds & Changes

All cancellations, refunds, and modifications are subject to the cruise line’s terms and conditions. Service fees charged by our call center (if applicable) may be non-refundable.

7. Third-Party Responsibility

We are not responsible for:

• Cruise line service failures

• Schedule changes, itinerary changes, or cancellations

• Acts of nature, port changes, or force majeure events

Any disputes regarding cruise services must be addressed directly with the cruise provider.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

9. Governing Law

These Terms & Conditions are governed by the laws of the United States and the State of [Insert State], without regard to conflict of law principles.

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Revisions will be posted with an updated effective date.

Our Promise

24/7 support for bookings, changes, and cancellations with care.